Shipping

Shipping and Delivery:

We offer the following postage options in Australia:

  • Standard post (2 - 7 business days) - $9

  • Express post ( 1 - 3 business days) - $17

We offer the following postage options for International customers:

  • International Shipping - NZ (Standard) - $15

  • International Shipping - APAC (Standard) - $18

  • International Shipping - UK (Standard) - $25

  • International Shipping - USA & Canada (Standard) - $20

  • International Shipping - Europe (Standard) - $25

We understand international postage fees can be expensive, so we’ve endeavoured to keep them as low as possible

Deliveries and Tracking:

Once you’ve ordered you’ll receiving the following:

  1. A confirmation email of your purchase.

  2. A shipping confirmation

We’ll do our best to pack your order as swiftly as possible and as soon as it’s on the road, you’ll be sent a confirmation email, including your tracking number. You can track your order on the Australia Post website.

Sometimes it takes Australia Post a while to register new shipments, so if your tracking number isn’t working immediately try again in a couple of hours.

Delivery times are estimates and services from postal providers may vary. We apologise for any inconvenience this may cause.

A Note on International Shipping:

Some countries outside of Australia may charge customs or export taxes. These fees, taxes and levies are the responsibility of the customer. Charges differ per country depending on individual regulations and The Artemis Project cannot be held responsible for any late deliveries caused by regional customs or third-party companies.

Australian GST is included in the retail price.

Change of Address:

Please double check your address at the time of purchase as we cannot be held responsible if your address is incorrect.

If feasible, we will do our best to update your address details, but if your order is already shipped you will need to contact Australia Post directly to have the item redirected.

How will my parcel arrive?

Each item is packaged in a custom The Artemis Project box with a description card. Our boxes are then placed inside tough mailer bags for postage.